We are a family owned business dedicated to reuniting pets with their families in New Zealand. We provide a comfortable stay for all our furry friends, giving them ‘a home away from home’ in our facilities. We take a great deal of care and pride in our work, and will ensure that our staff will cater to you and your pets' needs.
Our furry friends in quarantine have a spacious kennel, consisting of a heated sleeping and eating area with a covered exercise area allowing fresh New Zealand air and light into their kennel.
In our experience, we find that dogs thrive with fresh air and light in their kennels.
Our dedicated staff are in the kennels throughout the day hanging out, playing or cuddling with the dogs. The large outdoor area is the perfect place to play fetch!
Due to Biosecurity regulations, all dogs must stay in their kennels for the duration of their quarantine stay.
We feed our dogs Royal Canin dry food with a selection of wet food, ranging from Butch Dog Roll to My Dog.
We understand that some dogs may have special dietary requirements, so we ask that you can give us plenty of notice to arrange and acquire the food for your dog. If the food is not available in NZ, we may need extra time to source appropriate alternatives.
We require all dogs to have the following vaccinations to be done no longer than 12 months prior to export or less than 14 days prior to their arrival into NZ:
Bordetella (Kennel Cough)
Canine Influenza - for dogs out of USA, Canada only
Visiting/Updates during Quarantine
As of the 1st June 2018, there will no longer be quarantine visiting in any of the Auckland Quarantine Facilities.
We do understand that this can be quite upsetting. Our dedicated staff will ensure your pets have a comfortable and enjoyable time in quarantine. We treat each pet as our own, spending a lot of time with them, whether it be playing with toys, having treats and of course lots of cuddles. We visit each pet regularly and are firm believers that all pets require a lot of stimulation, love and treats whilst they are with us!
You can contact us via email or phone or Facebook for updates and photos during our office hours:
Our Cattery units are built to MPI requirements using timber flooring and clear Perspex between each unit giving the cats a feeling of natural New Zealand light and space.
They are set up with a sleeping area up top and area on the bottom, with a jumping block so our furry felines can jump up and down. Up top, we provide heating pads under the bedding, so our all cats are cosy during their stay.
We spend a lot of time in the cattery with our quarantine cats as we understand that all our cats need stimulation, play time and lots of attention during their stay, like the dogs. Our dedicated staff are in the cattery throughout the day hanging out, playing or cuddling with the cats in their units.
We feed our cats Royal Canin dry food, with a selection of wet foods including: Whiskas, Dine and Fancy Feast.
We understand that some cats may have special dietary requirements, we ask that you give us plenty of notice to arrange special diets as these may not be available in New Zealand and we may need time to source appropriate alternatives for your cats.
We require all cats to have the following vaccinations no longer than 12 months or less than 14 days prior to their arrival into NZ:
To Terri & Carol & the team (as well as all the other puppies),
It is Kenzo, Kelvin & Khloe. We want to thank you for looking after us. We were super stressed when they told us that our first flight was cancelled just before departure, but the team made a plan and picked us up, upon arrival, two days later and took us to the kennels to stay for quarantine at 4am as that flight was delayed as well. Thanks a lot for all the treats and love you gave us while we were looking forward to meet our parents again.
Ok guys, it’s now my turn. I asked for pictures before they even arrived in New Zealand and the day of arrival in their new country I received pictures and not one day passed without sending us pictures and videos. They were so skinny and disorientated when they arrived, but after a bit of sleep and love, you could immediately see the difference. They flew ten days later and arrived in Napier, a bit overweight, but after some walking and running on the beach, they lost the kilograms, but not their smiles and enjoy every moment they can leave the house.
Thanks so much to everybody at Qualified Pet Services for looking after our babies. We really appreciate and value everything you did for them. If we move again, there will be only one company we will use and that is Qualified Pet Services.
Thanks so much for the information, and especially to you and your
team for looking after our fur babies for us the past week plus. I picked up everyone this afternoon at the
airport, and they have all spent the last few hours roaming the house. Both dogs are now curled up on the couch
Isabel is a pretty amazing cat.
I am relieved and very happy that she weathered the travel so well. It's
hard to believe that she is now 23 years old.
Thank you again, and all the best,
Good evening Carol, Terri and team,
Thank you for taking care of Rufus from pick up at the airport to his time during the Quarantine period. The service you provided has been professional, efficient and friendly. At times we were concerned how Rufus would cope after the flight and staying in kennels (so many firsts for him!) however you offered many reassurances with a friendly update by email and including photos.
Rufus is doing brilliantly and beside himself that he is back into the fold. He is now sleeping on the sofa!
Thank you again. With kind regards and best wishes Joanna, Tim, Teddy and Sebastian Coomber and not forgetting Rufus x _________________________________________________________________________________________________________________________________________________________
We miss you already! Thank you so much for the box of chocs - wow! - we should be giving you the chocs for taking such good care of Alli!
She was so excited yesterday sniffing EVERYthing, running in and out the house exploring. Didn’t stop for 4.5 hrs. She didn’t even bother with her toys until a further 2 hrs later, then she did her gathering trick.
She was very unsettled last night. This morning I took her to the beach as I’d promised in SA, and not only was she delighted to have another car ride, she went nuts sniffing at the beach. She had a wee dig in the sand and a short walk.
Now she’s fast asleep and very relaxed! A few photos of her new life :)
Best wishes Bridget and Alli _________________________________________________________________________________________________________________________________________________________
I just wanted to let you know the girls have turned up and are happy and healthy.
Thank you for taking such good care of them when they were with you, and for organising their flight to Wellington - you have no idea how much I appreciate it.
A couple of quick snaps attached to say hi and let you know they're settling in.
Valerie, Alice and Lily. _________________________________________________________________________________________________________________________________________________________
Hi everyone at Qualified Pet Services
Thank you so much for taking such good care of Shelby. She is such a little princess,
I worried about how she would cope with being separated from me and the whole travel procedure. I think I suffered more, judging by how she has taken everything in her stride.
We are now at home in Palmerston North and Shelby is getting used to living in a house with a garden(!!!) instead of a high rise apartment. Gone are her days of going outside only two or three times a day accompanied - now she has to get used to going outside by herself and being able to be outside a lot. She is definitely enjoying the garden.
Thank you all once again for looking after her and loving her and also for keeping me informed along the way.
Kind regards Jenni Herkes _________________________________________________________________________________________________________________________________________________________
Many thanks for this :)
We have just finished setting things up for them (new gate, vege garden shut off) - Mama has a very trendy new bed !!!
That's for the excellent job you and your team did - it was the easy part of the whole experience.
All the best and hope to see you all again sometime.
Thank you for your email. Yes, the boys are home with us now and are very happy. They are settling in, trying out their new bed together.
I'll send you pics soon. Beautiful day here, so once they are settled, they can enjoy their outdoor part too :)
Have a lovely day and a BIG THANK YOU to you both for everything you have done for the boys and all our kitty family :)
Will keep in touch.
Take care, Rosemarie _________________________________________________________________________________________________________________________________________________________
Just a little update on how Fluffy is doing.
He showed no connection to us at all when we picked him up at QPS in Auckland which we were all a little sad about. However, it showed how well he had been taken care of there. His fur was nice and soft and he looked really healthy overall.
When we got home it took him some time to discover the new house. About two hours in he finally connected with us again. We were given so many cuddles and kisses! He drools when he's happy and he did a lot of that too. And so that made us happy too.
He's really keen to play outside now but we're desperately keeping him inside for as long as we can. Fortunately, he does not like cold weather and looks for sunny spots like in the photo.
Thank you all so much for the good care Fluffy has had. I will recommend you both to anyone who needs you.
Kind regards, Danny-Eva van Dijk-Willems _________________________________________________________________________________________________________________________________________________________
Hi Carol and Terri,
Just wanted to thank you so much for the excellent care you gave to our pets during their stay with you! They all arrived safely on Monday and were quite happy to see us. They all looked like they had been at a spa- the dogs have never been that soft! Hugo has settled in with his new cat tower and except for a persistent sneeze, he seems to be adjusting just fine. I don’t know if he is allergic to something or if he is just getting used to the presence of humidity (New Mexico’s was 11% most of the time). The dogs are psyched to have all this grass and no cacti poking them! Thanks again for everything- we will definitely recommend you to anyone in need of your service.
Cheers, Kate and Beth _________________________________________________________________________________________________________________________________________________________
Thank you to Qualified Pet Services for looking after my cat Sookie while she was in quarantine after arriving in NZ from the UK. It is clear that the team care very deeply about the animals and their welfare. Sookie seemed to be very relaxed and happy each day that I visited. Also facilities were kept very clean. Would recommend and use again. Thank you!!
Qualified Pet Services collected our cat, Milly, last night after a long day's journey.
Being a sheltered indoor cat all her life I was very nervous as to how she would cope, but QPS emailed me as soon as she arrived reassuring me she was safe and well.
And again this morning with an update and pics. Awesome service! Highly recommend for your pet's quarantine needs!
Our dog, Thor, just came out of quarantine and we couldn't be happier with the service and facilities. They are clean and the staff are all friendly anld welcoming. They kept me up to date from start to finnish including collecting the dog from the airport at 2am. They will love your pet as much as you do. I would definitely recommend them! Thank you for the wonderful service QPS.